Human Factors

Human Factors (HF) is recognised as important in the drive to improve aviation safety. According to the International Civil Aviation Organisation (ICAO):

"Human Factors is about people: it is about people in their working and living environments, and it is about their relationship with equipment, procedures and the environment. Just as importantly, it is about their relationships with other people. Human Factors involves the overall performance of human beings within the aviation system; it seeks to optimise people's performance through the systematic application of the human sciences, often integrated within the framework of system engineering. Its twin objectives can be seen as safety and efficiency."

More recently, amendment 5 to Part 145 expanded the training requirement to extend to all staff as well as certifying staff, and to include initial as well as recurrent training. This change has now been incorporated into the EASA requirements.

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Human Factors & Errors Management

Maintenance human factors training is part of a total system in managing human errors, and discouraging procedural violations, in a maintenance organization. It is an essential part of this system aimed at individuals engaged in 'hands-on' maintenance, support or management. Without proper training, other initiatives related to errors management and safety improvement (such as error reporting and investigation, better shift and task handover procedures, improvements in procedure design, etc.) will probably not be effective in the long term.

Although basic safety principles and practices should already be incorporated within organization's safety management and quality system to ensure that work is carried out in a professional manner such that aircraft are released to service in a safe and airworthy condition. However, evidence from accidents, incidents and studies indicates that some of the processes and training which ought to achieve this are weak or nonexistent.

Our Human Factors And Errors Management program with workshops will provide the relevant and practical training required to enable Managers, Engineers and Technicians to examine their role of maintenance in the chain of events that cause an aviation occurrence and even help them to develop ways to prevent or lessen the seriousness of the occurrence, as well as being aware of individual human performance and limitations and how to avoid and manage errors.

This 3 days program & workshops, designed by maintenance personnel for maintenance personnel, is highly interactive and helps answer why a conscientious person can end up causing an accident due to a maintenance error.

Participants will learn what they can do to avoid the maintenance error that no one ever intends to cause. It is a highly interactive HF program & workshops that covers:

• Everyone in the industry should have an opportunity to attend.
  
  
• It was easy to understand and the most interesting I have ever done.
  
  
• Great course. You sure can deliver the message.
  
  
• It will be a valuable tool for work and my personal life. Thanks..